Return Policy

1. Overview

At Vodnarexxor, we want you to be completely satisfied with your purchase. This Return Policy outlines your rights and our procedures for returns, refunds, and exchanges.

This policy complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Cancellation Rights

2.1 Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.

2.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

• Email: request@vodnarexxor.world
• Post: 42 Windsor Terrace, South Gosforth, Newcastle upon Tyne NE3 1YL, United Kingdom

You may use the model cancellation form below, but you are not obliged to do so. Any clear statement of cancellation is sufficient.

Please include the following information in your cancellation request:

• Your full name
• Order number
• Date of order and date of receipt
• Product(s) you wish to return
• Reason for return (optional but helpful)

3. Return Conditions

3.1 General Requirements

For a full refund, products must be:

• Unopened and in original sealed packaging
• In resalable condition
• Returned within 14 days of receiving your order
• Accompanied by proof of purchase

3.2 Opened Products

Due to health and safety regulations, we cannot accept returns of opened or used dietary supplements. If you have opened the product, we may be unable to offer a refund unless the product is defective or not as described.

3.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

4. Return Process

4.1 Steps to Return

1. Contact us at request@vodnarexxor.world to initiate your return
2. We will provide you with a return authorization number and instructions
3. Package the product securely in its original packaging
4. Include your return authorization number and order details
5. Ship the product to the address we provide

4.2 Return Shipping

For standard returns (change of mind), you are responsible for the cost of return shipping. We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.

For defective or incorrectly shipped items, we will provide a prepaid return label or reimburse reasonable return shipping costs.

5. Refunds

5.1 Processing Time

Once we receive and inspect your returned item, we will process your refund within:

• Inspection: 2-3 business days after receipt
• Refund Processing: Within 14 days of receiving the returned goods
• Bank Processing: 3-5 business days for the refund to appear in your account (varies by bank)

5.2 Refund Method

Refunds will be made using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative.

5.3 Refund Amount

You will receive a full refund of the purchase price, including standard delivery charges (if applicable). If you chose express delivery, we will refund only the cost equivalent to standard delivery.

5.4 Partial Refunds

We may issue a partial refund in the following circumstances:

• Products returned outside the 14-day period (at our discretion)
• Products showing signs of use or damage not caused in transit
• Missing original packaging or components

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Non-Returnable Items

The following items cannot be returned:

• Opened or used dietary supplements
• Products past their expiration date
• Items purchased on final sale or clearance
• Gift cards

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you have rights if goods are:

• Not of satisfactory quality
• Not fit for purpose
• Not as described

In such cases, you may be entitled to a refund, repair, or replacement depending on when you report the issue.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company (they may take time to post the refund)
3. Contact your bank
4. If you have done all of this and still have not received your refund, please contact us

10. Contact Us